• Simple and practical tools for fueling four key sources of energy: body (quantity), emotions (quality), mind (focus) and the human spirit (passion)
• A three step model for matching different knowledge activities - creating, distributing, or applying knowledge - to specific process interventions
• Alternatives to company-wide knowledge repositories, including strategies such as embedding knowledge into knowledge workers' job process, performance support and role-specific portals, and automated decision-making processes
• Ways to facilitate collaborative networks through which high-performing knowledge workers can quickly find and share valuable information
• Ideas for rethinking the physical work environment that optimize the performance of various types of knowledge workers

Tom Davenport holds the President's Chair in Information Technology at Babson College and is responsible for the overall management of the Institute for Process Management. Prior to serving in this role, Davenport directed research centers at Ernst & Young, McKinsey & Company and CSC Index and most recently, what used to be called the Accenture Institute of Strategic Change. He has written, co-authored or edited ten books including his most recent Thinking for a Living: How to Get Better Performances and Results from Knowledge Workers. He has also written hundreds of articles and columns published in Harvard Business Review, Sloan Management Review, Financial Times, etc. In 2003, Davenport was named one of the Top 25 consultants in the world by Consulting magazine.