• How to create a culture of excellence from someone who has done it
• The nine principles to guide organizations in a culture change
• How to build the right accountability for your managers
• The best ways to retain your high performers, move your middle performers up and move your low performers up or out

Quint Studer is considered by many to be the main impetus over the past several years for more and more health care organizations returning to their roots. Quint not only coaches organizations about creating a culture of excellence but has done it himself on a number of occasions. Over his 20-year career in health care, Quint moved from the staff level all the way to being COO of Holy Cross Hospital, in Chicago, and President of Baptist Hospital, Inc. In March 1999, Inc. Magazine named Quint its Master of Business, the only health care leader to ever receive this distinction. Based on his own leadership experience, he created the Nine Principles® to guide organizations in the culture change process and has adapted the Five Pillars as a tool to help facilitate the framework to achieve operational results. Quint is the author of multiple books including his first best seller "Hardwiring Excellence," and the current best seller "Results that Last."